We require 24 hours notice before cancelling any appointment. Cancellations fewer than 24 hours in advance and no-shows may be required to pay a $20 cancellation fee before being allowed to schedule another appointment.
We maintain this policy because it is of the utmost important to us that each and every client is able to schedule an appointment when they need to. Receiving 24 or more hours notice in advance for cancellations allows us enough time to give your appointment away to another client and make sure our stylist's scheduled time isn't wasted.
We take great measures to ensure that you are properly notified of your appointment date and time, including confirmation and reminder calls, emails, and text messages. If for whatever reason we are unable to reach you, however, please understand that it is your responsibility to keep track of your appointments and notify us well in advance if you must reschedule.
All of our hair services come with a satisfaction guarantee. If you are not completely thrilled with your haircut or color, give us a call as soon as possible. We will redo your service for free within two weeks of the original appointment.
At this time we are unable to offer refunds for any services.
All of our hair and skin products come with a 100% satisfaction guarantee. If you are dissatisfied with your product, bring it back (even if it's used) and we will offer you a refund, store credit, or exchange it for something you do like.
Unfortunately, we are unable at this time to offer a return policy on any opened makeup items. Thank you for your understanding.